Utility Bill


Customers receive a utility bill from the Village every two months. Bills are generated for the north side of town every odd month and the south side of town every even month. 

Fees assessed include water usage and a stormwater utility fee.

MOVING IN/OUT OF DOWNERS GROVE?

Please complete a Utility Account Change Request form. This authorizes service to be established or discontinued.

All new accounts are charged a $100 deposit on their first bill. This deposit will be applied to the final bill when the account is closed; any remaining balance will be refunded.

PAPERLESS BILLING

Customers may opt to receive their utility bill via email, only.

Please complete the E-Utility Bill Authorization Form .

Payment Options

ONLINE

We accept MasterCard, Visa, Discover or AMEX. 

electronic funds transfer (EFT)

Payment will automatically be deducted from your checking or savings account on the billing due date.

There are two ways to sign up for this service: 

by mail

Village of Downers Grove

801 Burlington Ave.

Downers Grove, IL 60515-4776

in person

During business hours at Village Hall or Public Works, 5101 Walnut Ave.

drop box

Located next to the mailboxes on the north side of the Parking Deck accessible through the Washington Street entrance.

ALL PAYMENTS RECEIVED AFTER 5:00 p.m. WILL BE CREDITED TO THE NEXT BUSINESS DAY.

Frequently Asked Questions

What is the current water rate and fixed-charge?


How is the stormwater utility fee calculated?


What is the stormwater utility fee?


What are the current stormwater fees?


When will I incur a late payment fee?


What is the shut-off policy?


What is considered an impervious surface?

Questions About Your Bill?

image of red push button phone

Finance Department

Village Hall

801 Burlington Ave.

Downers Grove, IL 60515

630.434.5510

Email


HOURS

8:00 a.m. to 5:00 p.m.

Monday - Friday

Get in the H2O Know


WaterSmart is a web portal where you can access detailed information about your household water use. You can view and analyze your water usage, check for leaks, and set up consumption alerts.


This is a free service. Register for WaterSmart today.

Common Causes of Leaks

Sometimes when your bill is higher than expected, it could be due to an undetected water leak. Here's some tips that stand the test of time.

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